Amazon unveils AI agents for hiring
Software aims to help firms recruit workers
By: Greg Bensinger
Reuters
SAN FRANCISCO - Amazon, which hires hundreds of thousands of workers every year for the holiday rush, on April 28 [2026] introduced new software meant to speed up the process by excising a sizable chunk of the human element: the face-to-face job interviews.
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The Seattle-based firm also outlined its new homegrown artificial intelligence design philosophy called "homomorphism" that Amazon said helps humanize AI and 'adapts to how humans work, not the other way around."
..... Amazon in February [2026] said it would invest up to $50 billion in OpenAI, and Microsoft said on April 27 [2026] it would lose exclusive access to some of OpenAI's technology, clearing the path for the ChatGPT creator to sell its products to others.
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A focus of a recent Amazon Web Services event was autonomous artificial intelligence software, known as "agent," that can run processes with little to no human intervention. The hope is that such agents can plan, decide and act on their won, a fast-growing field that has also sparked concerns over safety and oversight.
..... Alphabet last week [04/23/2026] signed it is pushing deeper into enterprise software with tis own AI agents, following others like OpenAI and anthropic.
..... Amazon's new mas hiring software, called Connect Talent, will help firms find, screen and recruit workers needed for large-scale hiring.
..... Using artificial intelligence, Connect Talent can conduct AI-led interviews aorta the clock and prepare notes for rectifiers, all without human intervention. Amazon last year [2025] hired around 250,000 seasonal workers leading up to the holidays.
.... Collen Aubrey, the AWS senior vice president of applied AI solutions, said job candidates would know they are being screened suing AI and acknowledged it was still being refined to sound more convincingly human.
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"The experience continues to get better and better each iteration we go through," she said in a briefing with Reuters before the event. "There's some art around making the voice interaction natural and human."
..... Amazon's "humorphism" philosophy is an attempt to humanize AI, Aubery said, even as the broad adoption of the technology has sparked concerns it could lead to job losses. Indeed, the company has tired some of the roughly 30,000 corporate jobs it cut since October [2025] to efficiencies gained through AI use.
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"How do we translate the human behavior of working together into a product?" shes aid, referring to AI. "that;s what we're going after and hopefully you'll see that.
..... The company on April 28 [2026] also introduced a new product called Connect Decisions, which can analyze and compile data for supply chain planning and purchasing. Aubrey said Amazon's own supply chain experiences, such as materials for its network of warehouses, helped cerate the new software.