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NJ Transit's new ticket refund policy starts today

By: Colleen Wilson
NorthJersey.com
USA Today Network - New Jersey

.....Get your ticket refunds form NJ Transit staring today. [08/01/2024]
..... When NJ Transit's board approved the 15% fare hikes starting July 1, [2024] the members also approved a new 30-day expiration period on purchased tickets, with all tickets that were bought before the new policy was approved set to expired July 31. [2024]
.... After pullback form riders, the agency created a new return policy for one-way and 10-trip tickets purchased before June 1 [2024] - and recently updated it so refund transactions can take place at any ticket window.
..... Here are the details.
..... Refunds will be processed only from August 1 through December 31. [2024]
..... Refunds processing could take three to four weeks.
..... Tickets bought on or after June 1 [2024] expired July 31. [2024]

Refunds for NJ Transit paper tickets

..... Customers should bring unused paper tickets purchased before June 1, 2024, to a customer service office.
..... They will need to provide contact information and should have their receipts with them to expedite the refund process.
..... Customers who don't have their receipts will be asked to provide contact information and the last four digits of the credit card used for the purchase to have the money refunded to the credit card.
..... Refunds will take longer to process for customers who have no receipts or other transaction information.

Refunds for tickets bought on the Internet

..... Customers should print out unused one-way tickets that were bought on the Internet before June 1, 2024, and follow the above instructions for paper tickets.

Refunds for mobile app tickets

..... All used tickets purchased on NJ Transit's mobile app before June 1, 2024, that remain unused on August 1, 2024, will be automatically converted to a credit in the amount of the unused one-way tickets in the customer's electronic wallet in the mobile app.
..... Customers do not need to take any action to receive this credit.

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