Zelle mobile app discontinues money transfers
Consumers can access option through banks
By: Greta Cross
USA Today
..... The mobile payment app Zelle no longer allows users to send and receive money transfers. However, the platform's services remain available.
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The ability to transfer money through the Zelle mobile app became unavailable on April 1, [2025] as announced by the company in October 2024. Now, Zelle is available only through "more than 2,200 banks and credit unions" in the U.S. that offer the platform through their websites or mobile apps, according to the Zelle website.
..... The decision cams as only about 2% of Zelle transactions were made through the standalone Zelle app, the company reported last year. [2024]
..... In December 2024, the Consumer Financial Protection Bureau field a lawsuit against JP Morgan Chase, Bank of America and Wells Fargo for failing to protect consumers from alleged "widespread fraud" through Zelle. Customers named in the lawsuit reported losing more than $870 million over a seven-year period.
..... The Consumer Financial Protection Bureau claimed that the banks violated federal law by allowing scammers and repeat offenders to hop between banks, ignoring the red flags that could have prevented fraud. in respond, Zelle claimed that the :Attacks" on the company were "legally and factually flawed" and would "strengthen criminals, cost consumers more in fees, stifle small business and make it harder for thousands of community banks and credit unions to compete." The lawsuit was dropped in early March. [2025]
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Founded in 2017, Zelle is a digital payment network that allows users to send and receive money from their bank accounts, even if the two users don't use the same bank.
..... To use Zelle, users must now enroll in one of the more than 2,200 banks or credit unions that offer Zelle through their mobile app or websites. If you're already using Zelle through a partnering fingernail institution, you don't need to do anything different.
..... Users of the Zelle app had been receiving emails and in-app notifications about the change to ensure all money inside the app was properly transferred. A full list of the banks and cerise unions that offer Zelle is available at enroll.zellepay.com .
..... The Zelle app is still accessible to users who have already downloaded it and the app remains available to download from the app stores. however, its function has changed, as money can no longer be transfered through the standalone app.